Do you accept online payments via credit card? How secure is it?

We accept VISA, MasterCard, American Express, Diner’s Club, Discovery and JCB. Our online payment gateway provides 128 bit encryption, and for your security, your credit card information is not stored on our files after the transaction is completed. Placing your order online will be the fastest and most accurate way of processing and shipping your order.

What if you ship the wrong product or I am not satisfied with my order?

If you are dissatisfied in any way with an item sold by neemdirect.com, return it within 30 days of delivery for a full refund. We will also pay the return shipping cost in the unlikely event that we made an error in your original shipment. For other returns, we can only refund the original cost of the item, minus the shipping cost.

We cannot accept returns of certain items, including:

Any item that is returned more than 30 days after delivery.
Any item that has been used, is not in its original condition, or is damaged.
My order is incomplete. One or two items seem to be missing. What do I do?

To fill an order quickly and efficiently, we will sometimes split an order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. If there may be a significant delay involved with completing your order, you will be contacted by one of our service members.

Do you ship overseas?

Yes, we will be happy to ship your order overseas! Naturally, extra charges may apply, depending on the destination. Also, keep in mind that for shipment of goods where freshness is important (such as the Neem branches or fresh neem leaves), the shipping charges can be significant. In addition, due to import restraints, it is very costly and complicated to ship live trees to foreign countries.

Can you send us a printed product list of your website via mail?

No, we're sorry but we can't send you any printed materials as of the moment.

We love your neem oil, do you sell it in drum?

Yes, each drum cost $975 each drum and price may vary without notice. Please send us a message at our Contact Us page for inquries and ordering.

Do you sell live Neem Trees?

Yes, one of our special services involves shipping a living, healthy tree so that it can be planted in your own backyard. Extreme care is taken when packaging and shipping the trees to ensure that they will arrive in perfect condition for planting. In addition to the live trees, we also ship other fresh parts such as the leaves and branches.

I would like to import Neem from the United States and distribute it. How do we start?

We are actively looking for enthusiastic and established distributors in foreign countries. Firstly, you must be well acquainted with (or willing to learn) the beneficial properties of Neem. Please contact us at info@neemdirect.com and we will be happy to discuss the business potential that our products have in your country or region. We provide full support for our distributors, including the supply of images, information, online advertising and literature.