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We accept VISA, MasterCard, American Express, Diner’s Club, Discovery and JCB. Our online payment gateway provides 128 bit encryption, and for your security, your credit card information is not stored on our files after the transaction is completed. Placing your order online will be the fastest and most accurate way of processing and shipping your order.
If you are dissatisfied in any way with an item sold by neemdirect.com, return it within 30 days of delivery for a full refund. We will also pay the return shipping cost in the unlikely event that we made an error in your original shipment. For other returns, we can only refund the original cost of the item, minus the shipping cost.
Any item that is returned more than 30 days after delivery.
Any item that has been used, is not in its original condition, or is damaged.
My order is incomplete. One or two items seem to be missing. What do I do?
To fill an order quickly and efficiently, we will sometimes split an order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. If there may be a significant delay involved with completing your order, you will be contacted by one of our service members.
Yes, we will be happy to ship your order overseas! Naturally, extra charges may apply, depending on the destination. Also, keep in mind that for shipment of goods where freshness is important (such as the Neem branches or fresh neem leaves), the shipping charges can be significant. In addition, due to import restraints, it is very costly and complicated to ship live trees to foreign countries.
No, we're sorry but we can't send you any printed materials as of the moment. |